Wk: Jan. 30 - Feb. 10, 2017
CCSS.ELA-LITERACY.L.9-10.1
Demonstrate command of the conventions of standard English grammar and usage when writing or speaking.
ESSENTIAL STANDARD:
1.00 Understand communication skills and customer relations
Areas of Emphasis and Focus
__ Data-driven instruction
__ New/innovative teaching strategies
__ Integrates technology
__ Adapted/resources for special needs
__ Higher-level thinking
__ Adapted by develop. level (differentiation)
__ Cross-disciplinary
__ Promotes respect for cultural diversity
__ Student teamwork
__ Addresses common misconceptions
__ Variety of assessment
__ Peer/Self-assessment feedback
__ Family/community involvement
__ 21st Century skills:
__ Concept-Based
Resources:
________________________________________________________________________________________________________________
BELL RINGER /FOCUS: (15 - 20 min.)
tekeducate2017.weebly.com/Unit1S
CCSS.ELA-LITERACY.L.9-10.1
Demonstrate command of the conventions of standard English grammar and usage when writing or speaking.
ESSENTIAL STANDARD:
1.00 Understand communication skills and customer relations
- 1.01 Apply verbal skills to obtain and convey information.
- 1.02 Record information to maintain and present a report of business activity.
- 1.03 Write internal/external business correspondence to convey&obtain information effectively
- 1.04 Foster positive relationships with customers to enhance company image.
Areas of Emphasis and Focus
__ Data-driven instruction
__ New/innovative teaching strategies
__ Integrates technology
__ Adapted/resources for special needs
__ Higher-level thinking
__ Adapted by develop. level (differentiation)
__ Cross-disciplinary
__ Promotes respect for cultural diversity
__ Student teamwork
__ Addresses common misconceptions
__ Variety of assessment
__ Peer/Self-assessment feedback
__ Family/community involvement
__ 21st Century skills:
__ Concept-Based
Resources:
________________________________________________________________________________________________________________
BELL RINGER /FOCUS: (15 - 20 min.)
tekeducate2017.weebly.com/Unit1S
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1.01
1.02
1.03
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1.04 PPT
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F.Y.I.
- BELL RINGER (15 min.)
- Learn communicating and listening styles
- STYLE FLEXING STRATEGIES PPT
- OBJECTIVES: NC CTE 1.01:
- Apply verbal skills to obtain and convey information.
- Students have identified their communicating styles from last week and will better understand the varying styles from today's lesson(s).
- ROLE PLAY - 2 (20 - 20 min.) - Handout(s)
- Mastering Soft Skills for Workplace Success- Communication lessons created by Department of Labor
- Youth/ Soft Skills
- Are you sometimes misunderstood?
- Options and Practices are highlighted to help you convey exactly what you mean.
- GUIDED PRACTICE: (10 - 15 min.)
- 1.01 Know Your Communication and Listening Style
- Regardless of the career you choose, you will want to be confident about your listening and speaking skills.
- To best communicate, we need to understand our own personal communication style and the personality types of those with whom we are communicating.
- What is your impact on others?
- Read the article below and complete the worksheet independently.
- Communication Styles - Save as Communication Styles. Put all assignments in Unit 1 folder of your desktop. Post in Canvas by Thursday, End of Class.
- What is your impact on others?
- Employability Skills and Self Evaluation
- IP (Independent Practice) (30 - 35 min.)
- Selling Your Ideas - use with packet below. Complete by - Tues.
- Managing Communication Styles - Group Etiquette
- Student Assignment Packet - save as 101 SAP. Post in Unit 1 folder on your desktop and in Canvas by Thursday - end of class.
- Sample PodCast
- Post your Pod Cast
- Post Group Etiquette - Pair Share Key Points
- Put your topic as the Title
- Input the key points for you and your partner
- Teen Topics
- Complete the worksheet distributed
- Title - Topic
- List members on the main page of your post
- Post in Padlet at this link
- Presentations - per group
- Selling Your Ideas - use with packet below. Complete by - Tues.
- Lesson Reviews
- Review Guide
- Comprehension Reviews
1.02
- BR (Bell Ringer) (15 min. )
- Review link below independently
- (10 min.) Consider group discussion techniques your group used to work together to complete your group project. Identify one problem or issues faced and discuss alternatives for resolving the problem. Is there anything that the group did not decide on that was provided without a consensus. Be prepared to share. REMEMBER TO RESPECT OTHERS / GROUPS WHEN PRESENTING (- 15PT).
- Class Review - 1.01 STYLE FLEXING STRATEGIES PPT
- 1.01 - 1.03 Bad Communication
- Review link below independently
- Guided Practice (Independence Practice) (70 - 65 min.)
- Objective: NC CTE 1.02:
- Record information to maintain and present a report of business activity. (CO:085) (CO:086) (CO:087)
- Note-taking Strategies
- The IG - This experiment reveals two things: that we are missing a lot of what goes on around us, and that we have no idea that we are missing so much.
- Objective: NC CTE 1.02:
- IP (Independent Practice (50 min.)
- Barriers to New Ideas, Creativity and Innovation
- Refer to PPT(s) (1 - 4) below to complete packet.
- Lesson Review(s)
1.03
- Bell Ringer: Overview below (BYOD) (25 min.)
- Objective: NC CTE 1.03:
- Write internal and external business correspondence to convey and obtain information effectively. (CO:016) (CO:088) (CO:089) (CO:090)
- IP (Independence Practice) (35 min.)
- Student Assignment Worksheets - Refer to ppt below (A - D)
- A - Write internal / external correspondences
- B - Selecting and Using Appropriate Business Writing Formats
- C - Editing / Revising Written Work
- D - Write Professional Emails
- Save as 103 SAP. Post in Unit 1 folder on your desktop and in Canvas by Thursday - end of class.
- Due at the end of Class
- Student Assignment Worksheets - Refer to ppt below (A - D)
- Lesson Review(s) (25 min.)
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1.04 PPT
- Bell Ringer (15 - 20 min.)
- Typing Test (Soft Skills)
- Resume
- IP (Independence Practice) (70 - 65 min.)
- Objective: NC CTE 1.04:
- Foster positive relationships with customers to enhance company image. (CR:003, CR LAP 1)
- Customer Relations Worksheet(s) 1
- Customer relations- the way a business and employees of the business communicate and interact with their customers.
- Explain the nature of positive customer relations (CR:003, CR LAP 1) (CS)
- Importance of positive customer relations
- Develops customer trust in product or service
- Allows company to seek and act on customer feedback to improve product or service
- Develops repeat business
- Establish long term success
- Techniques for building
- Understand each customer has unique needs
- Listen to and engage your customers
- Set and achieve high service standards
- Provide quality service
- Importance of positive customer relations
- Objective: NC CTE 1.04:
- Lesson Review(s)
- Bell Ringer
- Review the links below for your test on Fri.
- Class Policy - NU8CE7Q
- 1.01
- Review Guide
- Comprehension Reviews
- 1.02
- 1.03
- 1.04
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- 1.01 - 1.04 Capstone Project(s) - Black History
- Students will apply lessons learned from sections 1.01 - 1.04 to communicate within their groups, record information, identify the cause and effect of information researched, and write internal and external information based on the information collected among members of their group, while maintaining positive relationships within their groups. They will be expected to collaborate and share the ideas and opinions freely. Each member is expected to share suggestions collectively, be creative in their design and use critical analysis to determine the information to be presented for their project.
- Black History Month, also known as African-American History Month in America, is an annual observance in the United States, Canada, and the United Kingdom for remembrance of important people and events in the history of the African diaspora.
- Projects
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- 1.01 - 1.04 REVIEW
- Students will use access the links below to review for Unit 1.
- Quiz Review (20 min.)
- Barriers to New Ideas, Creativity and Innovation
- Additional review Links
- Students will use access the links below to review for Unit 1.
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F.Y.I.
- Students have been provided several practice assessments for Unit 1 at the bottom of all 4 sections for review. They have unlimited attempts. There is also a study guide in the the Learning Extensions section of Unit1 /this page.
- We will begin Unit 2 on Mon. Students will be required to complete a FLASS worksheet as an overview of the lesson's content.
- Complete the Engagement Log using the attachment below.
- Focus - identify ways to use information literacy skills to increase workplace efficiency and effectiveness.
- Independent Project (You will use the Covey Habits to identify which habit is the most important to you and why. Select from each of the three areas: independence, interdependence, ...)